Nexus Hub

Nexus Hub Terms of Service

Effective date: September 29, 2026
Last updated: September 29, 2026

These Terms of Service (the "Terms") are a legal agreement between you and Nexus Creative LLC, a North Carolina limited liability company doing business as Nexus Creative Studio ("Nexus," "we," "us," or "our"), and govern your access to and use of Nexus Hub (the "Platform"), available at hub.nexusforyou.com, together with related websites, emails, and support (together, the "Services").

1. Acceptance of these Terms

1.1 By creating an account, signing in, clicking to accept, or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.

1.2 If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. In that case, "Customer" means that organization, and "you" refers to both you and the Customer. Each individual who uses the Platform under a Customer's account is a "User."

1.3 If you do not agree to these Terms, do not use the Services.

2. Definitions

3. Eligibility and business use only

3.1 The Platform is a business tool. You may use it only for business or professional purposes, not for personal, family, or household purposes.

3.2 You must be at least 18 years old and able to form a binding contract to use the Services.

3.3 You may not use the Services if you are barred from doing so under the laws of the United States or any other applicable jurisdiction, or if you are a direct competitor of Nexus accessing the Platform to build a competing product.

4. Accounts, workspaces, and roles

4.1 Account information. You must provide accurate and complete information and keep it up to date.

4.2 Credentials. You are responsible for keeping your password and sign-in methods secure and for all activity under your account. Notify us immediately at help@nexusforyou.com if you suspect unauthorized access.

4.3 Roles. A Customer's owner can invite Users and assign roles, such as owner, manager, or agent, that determine what each User can see and do. The Customer is responsible for the roles it assigns, for the actions of its Users, and for removing access when a User should no longer have it.

4.4 Nexus access. Authorized Nexus team members may access a Customer's Workspace to provide support, maintain the Platform, secure it, and, where the Customer has engaged Nexus for agency services, to perform those services, including acting in the Customer's Workspace and Connected Services on the Customer's behalf. The Customer may ask us at any time to limit this access, which may affect the agency services we can provide.

4.5 Shared links. Some features generate links that work without signing in, such as onboarding form links and file upload links. Anyone who has such a link can use it. You are responsible for sharing these links only with the intended people.

5. Connected Services and your authorization

5.1 Your choice to connect. Connecting a Connected Service is optional. When you connect one, you authorize Nexus to access, retrieve, store, display, and transmit information from and to that service on your behalf, within the permissions you approve, to provide the features you use. This may include sending messages to leads, submitting lead feedback, publishing posts, replying to comments and messages, and creating or managing ads, but only when you or your Users take those actions or configure the Platform to take them.

5.2 Your authority. You represent and warrant that you own, or are authorized by the owner to connect and manage, every account and asset you connect, including Google accounts, Google Ads and Local Services Ads accounts, Google Analytics properties, Google Business Profiles, Facebook Pages, Meta ad accounts and business portfolios, Instagram accounts, Threads profiles, and WhatsApp phone numbers.

5.3 Third-party terms. Your use of each Connected Service is subject to that service's own terms and policies, including the Google Ads Terms and policies, the Google APIs Terms of Service, the Meta Terms, Meta Commercial Terms, Meta Advertising Standards and Platform Terms, the Instagram Terms of Use, the Threads Terms of Use, and the WhatsApp Terms of Service and Business Policy. You are responsible for complying with them.

5.4 WhatsApp connection. The WhatsApp connection works by linking the Customer's own WhatsApp number to the Platform as a linked device, by scanning a QR code in the WhatsApp app. This connection is not the WhatsApp Business Platform (Cloud API) and is not provided, sponsored, or endorsed by WhatsApp or Meta. By linking a number, the Customer acknowledges and agrees that:

  1. The Customer is solely responsible for its use of WhatsApp through the Platform and for complying with WhatsApp's terms and policies.
  2. WhatsApp may limit, suspend, or ban a phone number, or disconnect linked devices, at its discretion, including for sending unsolicited, bulk, or automated messages. Nexus is not responsible for any such action or its consequences.
  3. The Customer must have a lawful basis and, where required, the prior consent of each person it messages, and must honor requests to stop messaging.
  4. The Customer must not use the WhatsApp connection for bulk, unsolicited, or spam messaging, and must use automated replies only in a way that complies with applicable law and WhatsApp's policies.

5.5 Conversion reporting. If the Customer enables features that send conversion or lead quality data back to Google or Meta (for example, Meta's Conversions API or Google Ads offline conversions), the Customer instructs Nexus to send that data and is responsible for ensuring its privacy notices and consents allow it.

5.6 Disconnecting. You can disconnect a Connected Service at any time in the Platform (Settings > Connections) or through the Connected Service. Disconnecting stops the related features. What happens to the related data is described in our Privacy Policy and Data Deletion Instructions.

6. Customer Data

6.1 Ownership. As between the Customer and Nexus, the Customer owns all Customer Data. Nexus claims no ownership of Customer Data.

6.2 License to Nexus. The Customer grants Nexus a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Data only as necessary to provide, secure, and support the Services, to perform any agency services the Customer has engaged us for, to comply with law, and as otherwise described in our Privacy Policy. This license ends when the Customer Data is deleted from the Platform, except for copies in backups that are deleted in the normal backup cycle.

6.3 Controller and processor. For personal information contained in Customer Data, the Customer is the controller (or "business") and Nexus acts as a processor (or "service provider") that processes it only on the Customer's documented instructions, including the instructions given by using the Platform's features. Nexus will not sell Customer Data, will not use it for any purpose other than providing the Services, and will not combine it with personal information from other sources except as permitted by law. Nexus will assist the Customer, at reasonable request, in responding to requests from individuals exercising their privacy rights.

6.4 Customer responsibilities. The Customer is responsible for the accuracy, quality, and legality of Customer Data and of the means by which it was obtained; for providing all notices and obtaining all consents required by law to collect, use, and share personal information through the Platform (including consents to receive messages and calls, and to have calls recorded, where required); and for not uploading information it has no right to upload.

6.5 Sensitive information. Unless we agree otherwise in writing, do not use the Platform to store payment card numbers, bank account credentials, government identification numbers of individuals, health information regulated by HIPAA, or passwords for other services.

7. Acceptable use

You will not, and will not allow anyone else to:

  1. Send spam, unsolicited bulk messages, or unsolicited commercial communications, or send messages or place calls in violation of the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telemarketing Sales Rule, state telemarketing and messaging laws, Brazil's LGPD, or any other applicable law.
  2. Message people who have not consented where consent is required, or continue messaging people who asked you to stop.
  3. Violate the terms or policies of Google, Meta, WhatsApp, or any other Connected Service, including advertising policies and messaging policies.
  4. Use the Services for any unlawful, fraudulent, deceptive, harassing, defamatory, or discriminatory purpose, including discrimination in housing, employment, or credit advertising.
  5. Upload or transmit malware or any content that infringes someone else's intellectual property, privacy, or other rights.
  6. Scrape, crawl, or use automated means to access the Services or extract data from them, except through interfaces we make available for that purpose.
  7. Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform, except to the extent applicable law expressly permits it despite this restriction.
  8. Probe, scan, or test the vulnerability of the Services, or perform penetration or load testing, without our prior written permission. If you discover a vulnerability, report it to help@nexusforyou.com and do not exploit it.
  9. Circumvent access controls, rate limits, or security measures, or access another Customer's Workspace or data.
  10. Resell, sublicense, rent, or provide the Services to third parties, except as agreed in a Service Agreement.
  11. Use the Services to build a competing product or to copy its features, design, or content.

We may investigate and take appropriate action against violations, including removing content, suspending access, and reporting to authorities.

8. Third-party services

8.1 The Services depend on third-party services, including Connected Services and our infrastructure providers. We do not control them and are not responsible for their availability, accuracy, security, or content.

8.2 Google, Meta, WhatsApp, and other third parties may change, limit, suspend, or discontinue their APIs, features, permissions, or approval of our application at any time. When that happens, some features of the Platform may stop working, change, or become unavailable, and we are not liable for that. We will make reasonable efforts to notify affected Customers and to restore or replace the affected features where practical.

8.3 Data returned by Connected Services (for example, advertising metrics, leads, and analytics) is provided as received from those services, and Nexus does not guarantee its accuracy or completeness.

9. Fees and payment

9.1 Fees for the Services, if any, are set in the applicable Service Agreement, proposal, or order form. If there is no Service Agreement, fees are those shown to you when you subscribe.

9.2 All fees are stated and payable in U.S. dollars (USD). Unless the Service Agreement says otherwise, fees are due as invoiced and are non-refundable, except as required by law.

9.3 Fees do not include taxes. The Customer is responsible for all sales, use, value-added, withholding, and similar taxes associated with its purchase, other than taxes based on Nexus's net income.

9.4 If fees are overdue, we may, after giving notice, suspend access to the Services until payment is received.

9.5 Charges from Connected Services, such as advertising spend on Google or Meta, are the Customer's responsibility and are billed by those services, not by Nexus, unless the Service Agreement says otherwise.

10. Agency services and software

10.1 Nexus is also a marketing agency. If a Customer has a separate Service Agreement with Nexus for marketing, advertising, website, content, or other agency services, that Service Agreement governs those services, including their scope, fees, deliverables, and term. If there is a conflict between the Service Agreement and these Terms regarding agency services, the Service Agreement controls. These Terms control regarding the use of the Platform itself, unless the Service Agreement expressly states that it overrides a specific section of these Terms.

10.2 The Platform may be made available to Customers that do not use Nexus agency services. In that case, only these Terms and any order form apply.

11. Confidentiality

11.1 "Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data, non-public features of the Platform, and pricing.

11.2 The receiving party will use the other party's Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will disclose it only to its employees, contractors, and service providers who need to know it and are bound by confidentiality obligations at least as protective as these.

11.3 Confidential Information does not include information that is or becomes public through no fault of the receiving party, was known to the receiving party before disclosure without a confidentiality obligation, is received from a third party without a confidentiality obligation, or is independently developed without use of the disclosing party's information.

11.4 The receiving party may disclose Confidential Information if required by law, after giving the disclosing party prompt notice where legally permitted so it can seek protection.

12. Intellectual property

12.1 The Platform, including its software, design, text, graphics, logos, and all related intellectual property rights, is owned by Nexus or its licensors and is protected by law. Except for the limited right to use the Services under these Terms, no rights are granted to you.

12.2 Subject to these Terms and payment of any applicable fees, Nexus grants the Customer and its Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform for the Customer's internal business purposes during the term.

12.3 "Nexus," "Nexus Hub," "Nexus Creative Studio," and related names and logos are trademarks of Nexus. You may not use them without our prior written permission.

13. Feedback

If you give us suggestions, ideas, or feedback about the Services, you grant Nexus a perpetual, irrevocable, worldwide, royalty-free right to use it for any purpose without obligation to you. We will not identify you publicly as the source of feedback without your permission.

14. Beta and early-access features

We may offer features identified as beta, preview, early access, or similar ("Beta Features"). Beta Features are optional, may be incomplete or contain errors, may be changed or discontinued at any time, and are provided "as is" without any warranty or service commitment. Integrations that are awaiting approval from Google or Meta may be offered as Beta Features.

15. Term, suspension, and termination

15.1 Term. These Terms apply from the moment you first use the Services until your account and all Workspaces you belong to are closed. The term of paid Services is set in the Service Agreement.

15.2 Termination by you. The Customer may stop using the Services and close its Workspace at any time by notifying us at help@nexusforyou.com, subject to any minimum term or notice period in the Service Agreement.

15.3 Suspension. We may suspend access to the Services, in whole or in part, immediately and without liability if: (a) you violate Section 7 (Acceptable use) or Section 5 (Connected Services); (b) your use poses a security risk or may harm the Services, other Customers, or third parties; (c) a Connected Service requires it; (d) fees are overdue as described in Section 9.4; or (e) required by law. We will give notice when practical and restore access once the issue is resolved.

15.4 Termination by Nexus. We may terminate these Terms or a Customer's access for material breach not cured within 15 days after notice, immediately for serious violations of Section 7, or for convenience with at least 30 days' notice, in which case we will refund any prepaid fees for the unused period.

15.5 Data export and deletion. For 30 days after termination, the Customer may request an export of its Customer Data in a commonly used format, such as CSV or the original file format. After that period, we will delete Customer Data within 60 days after termination, except as required by law and except for copies in backups, which are deleted in the normal backup cycle, as described in our Privacy Policy. Upon termination, all connection tokens are deleted and all Connected Services are disconnected.

15.6 Survival. Sections 6, 8, 9 (for amounts owed), 11, 12, 13, 15.5, 15.6, and 16 through 23 survive termination.

16. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEXUS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY CONNECTED SERVICE WILL REMAIN AVAILABLE, OR THAT THE SERVICES WILL PRODUCE ANY PARTICULAR ADVERTISING, SALES, OR BUSINESS RESULTS.

17. Limitation of liability

17.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER TO NEXUS FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. IF NO FEES WERE PAID OR PAYABLE, NEXUS'S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100.00).

17.3 The limitations in Section 17.1 and 17.2 do not apply to the Customer's payment obligations, to a party's indemnification obligations under Section 18, or to liability that cannot be limited under applicable law.

18. Indemnification

18.1 By the Customer. The Customer will defend, indemnify, and hold harmless Nexus and its members, employees, and contractors from and against any third-party claims, and related losses, damages, fines, and reasonable attorneys' fees, arising out of: (a) Customer Data, including any claim that the Customer lacked the right or consent to collect, use, or share it; (b) the Customer's or its Users' messages, calls, ads, and publications, including claims under the TCPA, CAN-SPAM, and similar laws; (c) the Customer's use of Connected Services, including the WhatsApp connection, in violation of their terms; or (d) the Customer's violation of these Terms or applicable law.

18.2 By Nexus. Nexus will defend, indemnify, and hold harmless the Customer from and against any third-party claim alleging that the Platform, as provided by Nexus and used in accordance with these Terms, infringes that third party's U.S. copyright or trademark, or misappropriates its trade secret. This obligation does not apply to claims arising from Customer Data, Connected Services, combinations with items not provided by Nexus, or modifications not made by Nexus. If such a claim occurs, Nexus may modify the Platform to make it non-infringing, obtain a license, or, if neither is reasonably possible, terminate the affected Services and refund any prepaid fees for the unused period.

18.3 Procedure. The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defense and settlement (except that no settlement may impose an obligation or admission on the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's expense.

19. Governing law and venue

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the state or federal courts located in Mecklenburg County, North Carolina, and waive any objection to venue there. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

20. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date and, for material changes, notify Customers by email or through the Platform at least 30 days before the changes take effect, unless the change is required by law or by a Connected Service on shorter notice. Continued use of the Services after the effective date means acceptance of the updated Terms. If a Customer does not agree to a material change, it may stop using the Services and close its Workspace before the change takes effect.

21. Notices

21.1 We may send notices to the email address associated with the Customer's owner account or through the Platform. Notices sent by email are effective when sent.

21.2 Notices to Nexus must be sent by email to help@nexusforyou.com, with a copy by mail to Nexus Creative LLC, 2409 Mason Wallace Dr, Charlotte, North Carolina 28212, United States, for notices of breach, termination, or legal claims.

22. Miscellaneous

22.1 Entire agreement. These Terms, the Privacy Policy, and any Service Agreement are the entire agreement between the parties about the Services and supersede all prior agreements and understandings on that subject. Any different or additional terms in a Customer's purchase order or other document do not apply.

22.2 Order of precedence. If there is a conflict, the order of precedence is: (a) the Service Agreement, for the matters described in Section 10; (b) these Terms; and (c) the Privacy Policy.

22.3 Severability. If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain in full effect.

22.4 Assignment. The Customer may not assign or transfer these Terms without our prior written consent. Nexus may assign these Terms, with notice, in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section is void.

22.5 Force majeure. Neither party is liable for delays or failures in performance, other than payment obligations, caused by events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or utility outages, failures of hosting providers, and changes to, or suspension or discontinuation of, Connected Services or their APIs.

22.6 No waiver. A failure or delay in enforcing any provision is not a waiver of the right to enforce it later.

22.7 Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship, except that Nexus acts on the Customer's behalf when performing actions in Connected Services that the Customer requests or authorizes.

22.8 No third-party beneficiaries. These Terms do not confer any rights on third parties.

22.9 Language. These Terms are written in English. If we provide a translation, the English version controls in case of any conflict.

22.10 Export and sanctions. You will comply with all applicable U.S. export control and economic sanctions laws in your use of the Services.

23. Contact

Questions about these Terms can be sent to:

Ricardo Grauppe
Nexus Creative LLC (doing business as Nexus Creative Studio)
2409 Mason Wallace Dr, Charlotte, North Carolina 28212, United States
help@nexusforyou.com